Bookings and pickups
Help with requesting a ride, driver arrival, pickup points and cancellations.
Official passenger support
How can we help with your Loko ride?
Find assistance for booking, pickup, trip records, payments, safety concerns and your Loko passenger account.
Passenger support topics
Choose the area that best matches your question.
Payments and trip records
Questions about fares, receipts, completed rides and payment-related concerns.
Account and privacy
Assistance with account access, personal information and privacy requests.
Safety support
For urgent danger, contact local emergency services first. For ride concerns, review Loko Ride Safety.
Delete your data
Read the process and submit an account-data request from our Data Deletion page.
Frequently asked questions
Find quick answers in the Loko Ride FAQ.