Clear answers, faster journeys
Help & Frequently Asked Questions
Find practical guidance for Loko rides, deliveries, payments, driver onboarding and Loko B2B cargo requests.
Support centre
Popular questions
Choose the answer closest to your situation. Service availability and exact app features can vary by location and account.
How do I request a Loko ride?
Open Loko, confirm your pickup location, enter the destination, choose an available vehicle category and review the estimate before confirming.
Can I schedule a ride or delivery?
Where scheduling is available, select a future pickup time before confirming. Availability depends on location, service category and nearby providers.
How is my fare calculated?
Estimates can consider distance, expected duration, vehicle category, demand and applicable fees. Review the displayed estimate before submitting.
Which vehicle should I choose?
Use Loko Taxi for everyday car travel, Loko Bajaji or Bodaboda for shorter trips, Loko XL for groups, and the cargo workflow for goods transport.
How do I create a cargo request?
Use Loko to provide cargo type, dimensions, weight, pickup and delivery details. Loko B2B transporters can respond based on suitable capacity.
Can I change my destination?
If the feature is available, update the destination in the app. A material route change may update the trip estimate.
How do I become a Loko Driver?
Visit the Become a Driver page and submit the initial registration. Approval follows identity, licence, vehicle and document review.
How do I delete my account or data?
Use the Data Deletion page for your specific Loko app and follow its verification instructions.
Move with more confidence.
Explore Loko ride, delivery and cargo services—or contact support when you need help with an existing request.