Prioritise immediate safety
Move to a safe place and contact local emergency services when there is an urgent threat.
Safety at every stage
Loko Ride Safety
Safer ride-hailing and delivery starts before pickup and continues until every passenger or package reaches its destination.
Loko knowledge
How Loko supports safer journeys
Safety is shared by riders, drivers, transporters and the Loko support team. These practices help everyone make informed decisions.
What should I check before starting a ride?
Match the driver, vehicle and registration information with the details displayed in the app. If details do not match, do not begin the trip.
What if I leave something in a vehicle?
Use your trip history or support channel as soon as possible. Loko can help facilitate contact but cannot guarantee recovery.
How should cargo be prepared?
Package items securely and disclose weight, dimensions, fragility and handling requirements. Prohibited or dangerous goods must never be submitted as an ordinary delivery.
How do I report a safety concern?
Contact support@lokoride.com with the trip or delivery reference and relevant details. For urgent threats to life or property, contact local authorities first.
Respond with care
If something does not feel right
Keep useful details
Record the trip reference, time, location and a factual description without putting yourself at further risk.
Report to Loko
Email support@lokoride.com so the concern can be reviewed and the appropriate account action considered.
Move with more confidence.
Explore Loko ride, delivery and cargo services—or contact support when you need help with an existing request.