Loko B2B App - Privacy Policy

Effective Date: July 2, 2025

This Privacy Policy describes how Loko Technologies Limited ("Loko Ride," "we," "us," or "our") collects, uses, stores, shares, and protects your information in connection with your use of the Loko B2B mobile application (the "Transporter App") and our related services (collectively, the "Services"). This policy applies to all transporters and cargo service providers using the Transporter App. Your privacy is important to us. By using the Loko B2B App and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Services, facilitate your earnings, and ensure the safety and reliability of the platform. The types of information we collect include:

• Information You Provide: Account registration (name, email, phone number, ID), vehicle information (make, model, license plate), financial information (bank details), and driver credentials.
• Information Collected Automatically: Precise location data (critical for matching and navigation), transaction information (trip details, earnings), usage and device information (app usage, crashes), and log data (IP address).
• Information from Other Sources: Background checks, driving records, and user feedback.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide & Maintain Our Services: Facilitate cargo tender requests, provide navigation, process your earnings, and enable communication with shippers.
• To Improve & Develop Our Services: Perform internal operations, conduct data analysis to improve efficiency, and develop new features.
• For Safety & Security: Verify your identity, conduct background checks, prevent fraud, and respond to emergencies.
• For Communication: Send service updates, security alerts, and respond to your customer service inquiries.
• For Legal & Compliance: Comply with legal obligations, court orders, and enforce our agreements.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• With Shippers: To facilitate a cargo movement, we share limited information like your name, vehicle type, and real-time location during an active trip.
• With Service Providers: We work with third-party providers for services like payment processing, hosting, and background checks.
• For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with a merger or acquisition, your information may be transferred to a new entity.
• With Your Consent: We may share your information in other ways if you give us explicit consent.

4. Location Data Specifics

Loko B2B is a location-based service, and continuous collection of your precise location data is fundamental to the operation of the Transporter App. Your location data is used to match you with nearby tenders, provide navigation, track trip progress, and enhance safety features. You can manage these permissions in your device settings, but disabling them will prevent you from using the core functionalities of the app.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations (e.g., tax, safety records), resolve disputes, and enforce our agreements. Data related to safety incidents or violations may be retained longer for investigation purposes.

6. Your Choices and Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You can review and update your account information in the app.
• Deletion: You may request the deletion of your account and associated personal data, subject to necessary data retention.
• Marketing Communications: You can opt-out of promotional communications.
• Location & Notifications: You can manage these permissions in your device settings.

7. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, and destruction. However, no method of electronic storage is 100% secure.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Loko Technologies Limited
General Support Email: support@lokoride.com
Data Protection Officer: dpo@lokoride.com
Phone: +255 755 039 981 (Loko Ride Support)
Support Portal: lokoride.com/support